‘You Have to Dial 911 Yourself’: Alarm permit mistake leads to traumatizing ordeal for homeowner

Many cities require residents to have an alarm permit to reduce false police calls. Our investigators examine what happens when permit mistakes are made.
Published: Feb. 6, 2025 at 7:52 PM PST|Updated: 51 minutes ago
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(InvestigateTV) — A security system can bring a homeowner peace of mind.

However, imagine your alarm goes off because of an intruder, yet you can’t get the help you need because of miscommunication with the security company.

The nightmare turned into reality for a Charlotte, North Carolina man, and reporter Mary King has his warning to help prevent it from happening to you.