Harry Reid Airport in Las Vegas filled with stranded passengers overnight as systems outage hits airlines
LAS VEGAS, Nev. (FOX5) - A massive global technology outage caused by a software update error has left many travelers trying to leave and fly into Las Vegas without a flight.
“We’re stuck and have to figure out what we have to do,” visitor Saleem Mustafa told FOX5 at Harry Reid Airport early Friday morning after his flight back home to Tulsa, Oklahoma was canceled. “Thankfully, we were able to get another night at the hotel we were staying at.”
“We might make that 18 hour drive and get a rental car,” Mustafa’s friend Travis Davidson said. “We’ll do some shifts. I don’t know. We’ll see.”
One woman flew into Las Vegas from Canada on her first trip without her kids, and was supposed to leave Friday morning.
“We’ve been away for 24 hours,” she said. “We were told by Delta that we wouldn’t be able to fly home until Monday, so that’s three days, and the flight they are offering is 14 hours with 3 layovers. So my kids are crying because we can’t get home to them. We’re going to have to drive, that’s how bad this is.”
Savannah Georgia Resident Linda McKee celebrated her 71st birthday in Vegas with her daughter. She says it was an extra special birthday, because they weren’t able to celebrate last year due to her battle with cancer.
Now, the trip is being extended, but not for good reason. McKee and her daughter were forced to book two more nights at a hotel on the strip, costing hundreds of dollars.
“Not a darn person has said ‘I’m sorry,’ maybe you don’t have any control but, ‘I’m sorry,’ goes a long way,” McKee says.
As of Friday afternoon, passengers say they are waiting up to two hours to retrieve their baggage.
Others tell FOX5 their baggage never made it to their final destination.
CrowdStrike’s CEO and Microsoft have both reported that a fix has been deployed, although several system are still offline. The total number of cancellations in the U.S. has surpassed 2,000.
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